Returns and Refund Policy

We are committed to providing you high-quality products that meet or exceed your expectations. If you are not satisfied with your purchase or made a mistake in choosing the wrong size, and you would like to return or exchange any item in your order, please contact us immediately by phone or email within 7 calendar days (i.e. within 1 week) of receiving your order so that we can process your return or replacement.  

Returns

  • You may return the items you purchase provided the items are in the original unused/new condition that you received.
  • You will be responsible for the return shipping charges, unless we approve an exception for extraordinary circumstances.
  • You will need to ensure your return shipping method has a tracking number so that it can be tracked for proof of shipment and delivery.
  • Upon receipt of your return and verifying that it is in new/resalable condition, we will refund you the full order value, via the same payment method you used during your purchase (e.g. it will be returned to your credit card if you originally paid with a credit card).
  • We reserve the right to refuse your return if we determine that the item has been used or misused or damaged and is deemed not in a re-salable condition.

Replacements & Exchanges

  • For replacements, please call us first and confirm what item(s) you would like to replace or exchange, so that we can verify stock availability and confirm we have the items you want as a replacement/exchange.
  • Then return the item(s) you would like replaced, along with clear instructions on what replacement item(s) you need, and ship the items back to our address found on the Contact Us page.
  • You will need to ensure your shipping method has a tracking number so that you can track your return and confirm we received it.
  • Upon receipt of your return and verifying that the returned items are in new/resalable condition, we will send you a payment request to cover any additional costs for the replacement items (if not a like-for-like exchange) and additional shipping costs for sending you the replacement items.
  • Upon payment of the additional invoice amount, we will ship the replacement item(s) back to you.
  • We reserve the right to refuse your exchange/replacement if we determine that the item has been used, misused, or damaged.